Legal
Privacy Policy
Last Updated: 28 April 2025
Sawasdee Time ("we", "us", "our") is committed to handling personal information responsibly. This policy describes what data we collect through our website and workshop services, how it is used, and the rights available to individuals whose information we hold.
If you have questions about this policy, please contact us at [email protected].
1. Data We Collect
We collect personal information only when it is provided to us directly — through the contact form on our website, in person at the workshop, or by email or telephone.
Information collected may include:
- • Full name
- • Email address
- • Telephone number (optional)
- • Message content (enquiry or service details)
- • Watch details provided as part of a service enquiry
Cookies and analytics: Our website uses cookies for essential functionality and, with consent, for analytics purposes. See our Cookie Policy for details.
Legal basis for processing: We process personal data on the basis of consent (for enquiries submitted via the contact form), legitimate interest (for follow-up communication related to an ongoing service), and contractual necessity (for the delivery of watch repair services).
Retention: Contact enquiry data is retained for up to 24 months. Service-related records (including condition reports) may be kept for up to five years for quality assurance purposes.
2. How We Use Your Information
- To respond to enquiries submitted through the contact form or by email
- To communicate with clients throughout the watch repair or restoration process
- To provide written condition reports and service documentation at the conclusion of a service
- To maintain internal service records for quality assurance
- To comply with applicable legal obligations in Thailand
Marketing: We do not send unsolicited marketing communications. If you submit a service enquiry, we may follow up only on matters directly related to that enquiry.
Third parties: We do not sell, rent, or trade personal data. We may use third-party services for website analytics (such as Google Analytics) and email hosting. These providers are subject to their own privacy obligations.
3. How We Protect Your Data
- Website data is transmitted via HTTPS (SSL encryption)
- Access to client records is restricted to workshop staff directly involved in service delivery
- Physical service records are stored in locked storage within the workshop premises
- Digital records are held on password-protected systems
- In the event of a data breach that may affect your rights, we will notify you within a reasonable timeframe in accordance with applicable Thai law
4. Cookies
Our website uses essential cookies for basic functionality and optional cookies for analytics and preference storage. You can manage your cookie preferences through the consent banner on our homepage or via the Cookie Policy page.
5. Your Rights
Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), you have the following rights in relation to personal data we hold about you:
- Access: Request a copy of the personal data we hold about you
- Rectification: Ask us to correct inaccurate or incomplete data
- Erasure: Request deletion of your personal data, where no legal obligation requires retention
- Portability: Receive your data in a structured, machine-readable format where applicable
- Objection: Object to processing based on legitimate interest
- Withdrawal of consent: Withdraw consent at any time where processing is consent-based
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with Thailand's Personal Data Protection Committee if you believe your data has been handled improperly.
6. External Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies before submitting personal information.
7. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe we have received data from a minor, please contact us and we will delete it promptly.
8. Changes to This Policy
We may update this policy from time to time. Material changes will be noted by updating the date at the top of this page. Continued use of our website after changes are posted constitutes acceptance of the revised policy.
9. Contact
For privacy-related enquiries, contact the data controller at:
Sawasdee Time
247 Sukhumvit Soi 33, Khlong Tan Nuea, Watthana, Bangkok 10110, Thailand
[email protected]